Winning strategies for creating and sustaining customer loyalty jillian dawes farquhar 1 journal of financial services marketing volume 9 pages 390 391 2005cite this article 19 accesses download to read the full article text author information affiliations business school oxford brookes university jillian dawes farquhar authors search for jillian dawes farquhar in pubmed . Whos stealing your customers why is it happening how can you stop it these are the toughest questions facing virtually every enterprise who stole my customer is your complete guide to planning and implementing customer loyalty processes that really work because theyre built around what your customers really wantharvey thompson helps you view your business and its p. Get who stole my customer winning strategies for creating and sustaining customer loyalty second edition now with oreilly online learning oreilly members experience live online training plus books videos and digital content from 200 publishers. Rebuild customer loyalty strengthen customer relationships and leverage the immense power of customer co innovation harvey thompsons who stole my customer is the worlds definitive guide to rebuilding customer loyalty must reading in c suites and top business schools worldwide. Description harvey thompsons who stole my customer is the worlds definitive guide to rebuilding customer loyalty must reading in c suites and top business schools worldwide thats no surprise for decades thompson has been the go to expert for cxos seeking to optimize their customer growth and retention strategies now in this extensively updated second edition thompson sharpens his
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